Deeqasa Services ("we","our","us"), operated by Deeqasa Techstrong>, is an on-demand IT device repair booking platform operating in India. This Privacy Policy explains how we handle your information. By using our Service you agree to these practices. This policy is governed by the IT Act 2000 and IT (SPDI) Rules 2011.
1. Information We Collect
- Identity: Full name, profile photo
- Contact: Phone number, email address
- Address: Saved service and delivery addresses
- Location: GPS coordinates when selecting a service location
- Media: Photos of devices or repair issues you upload
- Payment: Transaction references only - not raw card data
- Usage: App interactions, crash reports, device type
- Notifications: FCM push notification tokens
2. How We Use Your Information
- To create and manage your account and process repair bookings
- To display your service address on the map and assign nearby technicians
- To initiate and verify payments via Razorpay
- To send booking confirmations and updates via push notifications
- To provide customer support and resolve disputes
- To detect fraud and maintain platform safety
- To improve app performance using anonymised analytics
- To comply with Indian laws and regulations
3. Information Sharing
We do not sell or rent your personal data. We share information only:
- With assigned technicians: name, phone, and service address to fulfil your booking
- With service providers: Firebase, Razorpay, Google (see Section 4)
- For legal compliance: if required by court order or government authority
- On business transfer: in merger or acquisition; users will be notified
4. Third-Party Services
Firebase (Google LLC)
Used for Authentication, Firestore database, Storage, and Cloud Messaging. Firebase Privacy Policy
Razorpay Software Pvt Ltd
PCI-DSS Level 1 payment gateway regulated by RBI. Card/UPI details go directly to Razorpay - never to our servers. Razorpay Privacy Policy
Google Maps Platform
Used for maps display and service address selection. Google Privacy Policy
Google Sign-In
If you sign in with Google, we receive your name, email, and photo via OAuth. We never receive your Google password. Google Privacy Policy
5. Data Retention
- Active accounts: Data retained while your account is open
- After account deletion: Personal identifiers deleted within 30 days; anonymised booking records kept up to 7 years for legal/audit compliance
- Uploaded photos: Deleted within 90 days of account deletion
- Server logs: Anonymised logs retained up to 12 months
6. Data Security
- All data in transit encrypted using TLS 1.2+
- Firestore security rules enforce per-user read/write access
- Firebase handles authentication - we do not store passwords
- Payment data handled exclusively by Razorpay (PCI-DSS Level 1)
7. Children's Privacy
Our Service is not directed to children under 13. We do not knowingly collect data from minors. If you believe your child provided us data, contact us and we will delete it promptly.
8. Your Rights and Account Deletion
Under Indian law and our policy you have the right to:
- Access: Request a copy of your personal data
- Rectification: Update your profile in-app at any time
- Erasure: Permanently delete your account and data
- Withdraw Consent: For non-essential data use, contact us
- Grievance Redressal: Raise concerns with our Grievance Officer (IT Rules 2011)
9. Changes to This Policy
We may update this Privacy Policy periodically. We notify you of material changes in-app and update the "Last Updated" date above. Continued use after changes constitutes acceptance.
10. Contact Us
For questions, data requests, or to reach our Grievance Officer (IT Rules 2011, 30-day response commitment):